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Web site hosting FAQ We've
created this page to help answer some of the questions you may have regarding our Web Site Hosting accounts. We've included explanations of some
terms you may not be familiar with, as well a few descriptions of the capabilities and
features at your disposal.
Does Netpanel provide dial-up Internet access?
No, Netpanel does not provide dial-up service. You will need existing Internet
access from a national provider or local ISP in order to access your e-mail and web site
hosting account.
What is a POP e-mail account?
A POP e-mail account is an actual e-mail mailbox, which would require you to use
your e-mail software with a user name and password in order to login and access your mail.
With a POP e-mail account, you can both send and receive mail through your own domain
name, or through Netpanel's server, depending on which hosting option you go with.
What are forwarded e-mail aliases?
Forwarded e-mail aliases can be thought of as "virtual e-mail
addresses." When someone sends a message to an e-mail alias, the message is
automatically forwarded to your existing POP e-mail account, and would appear like any
other message in your inbox.
What exactly is a "virtual" domain account?
Virtual domains are the most common type of hosting solution in the industry. The
word "virtual" simply implies that your web site is stored on a server, along
with other web sites, each having their own domain name. This is as opposed to storing
your web site on a physical server built specifically for the task, which is what a very
large company might do if they wanted to host their own web site on-location.
What exactly is secure server access?
Secure server access is the ability for the server and the user's browser to
communicate by encrypting the data. Referred to as Secure Sockets Layer (SSL), it is most
commonly used for on-line ordering on the Internet. It allows data to be encrypted and
securely transmitted to the server, reducing the risk of someone intercepting and reading
the data. VeriSign  , the
leading provider of secure server certificates, has some excellent articles and
explanations of the benefits on their site.
Why are there two methods of using secure server access, Netpanel's certificate
and my own?
For secure server access to work you need a "certificate." A
certificate is the key used to encrypt and decrypt the data. VeriSign is the
leading provider of certificates. Certificates are several hundred dollars per year to
own. Netpanel has a certificate that we allow our customers to use. You can buy a
certificate for your business directly from VeriSign
. You would then be able to use that certificate instead of
Netpanel's.
Why would I want to buy my own certificate if Netpanel has one I can use?
There are some limitations to Netpanel's certificate. By using our certificate
the URL for your secure pages would be: https://www.netpanel.com/secure/yourname.
That means the customer would actually leave your server and go to Netpanel's. Some people
don't like this and prefer to have their secure pages on their own server:
https://www.yourname.com. With your own certificate, that is possible. However, cost may
be a prohibiting factor. That is why we offer use of Netpanel's own certificate for a
small monthly fee, enabling you to have low cost secure server access.
What encryption strength does Netpanel offer?
Both Netpanel's certificate and yours, if you would purchase one, use 128-bit
encryption. Currently that is the maximum encryption strength that is universally used. If
someone visits your site whose browser only supports 40-bit encryption, the server will
simply scale down the level to accommodate the user. But if the user supports 128-bit
encryption, then the server will use 128-bit as well, further protecting the transmitted
data.
If you have any additional questions or comments, feel free to visit the Feedback page, or simply send e-mail to services@netpanel.com to contact us directly. We
may even add your questions and answers to this FAQ page. |
